Your information deserves more care.

This privacy notice explains how Solara Property Group collects and uses personal information when you use this website, request a property search, enquire about an opportunity or request a brochure.

For the purposes of UK data-protection law, the data controller is Solara Property Group, 71–75 Shelton Street, London WC2H 9JQ, company number 16603666. For privacy questions or to exercise your rights, contact info@solarapg.com and use the subject line “Privacy request”.

When you submit a property-search, availability or brochure request, we may collect your name, email address, telephone number, property interests and the information you include in your message. Where offered, we record a separate, optional choice if you ask to receive future Solara property updates by email.

For the secure brochure journey, we process a required contact mobile number, a personal email-verification link, a hashed IP address and request-security information, secure-access expiry and access events. We use this limited information to prevent automated or excessive collection of property documents and operate the requested service.

We use enquiry information to respond to you, arrange or support a property search, provide brochure or availability information you request, and maintain a record of the conversation. Access to a detailed property pack may be time-limited, request-specific and subject to an adviser review. We may also use information to protect the website, prevent misuse and improve the reliability of our service.

Our main legal bases are taking steps at your request before entering into a contract, our legitimate interests in running a secure and responsive property-advisory service, and compliance with legal obligations. Where consent is required by law, we will ask for it separately.

Solara does not sell or rent personal information, and does not share it with third parties for their own marketing purposes. Access within Solara is limited to people who need it to deal with your enquiry.

We use carefully selected service providers to operate the website, provide the Tawk.to live-chat service, secure and store enquiry records, deliver email-verification brochure links and notify the Solara enquiries mailbox and, where you consent, measure website use. These include managed website and database infrastructure, Tawk.to, Microsoft 365 email services and Google Analytics. They process information only to provide the relevant service and are subject to appropriate contractual, technical or organisational safeguards.

If you ask us to introduce you to a relevant developer, broker or professional adviser, we will explain the connection and share only the information needed to take that requested next step.

Solara advises on UK and international opportunities. Our service providers or relevant property partners may process information outside the United Kingdom. Where this happens, we use safeguards required by applicable data-protection law, such as approved contractual protections or an adequacy decision, as appropriate.

We retain enquiry and brochure-request records for as long as needed to respond to your request, manage the relationship, meet legal or regulatory requirements, resolve a dispute, or enforce our agreements. When the information is no longer needed, we delete or anonymise it in line with our retention practices.

We use access controls, encrypted connections and operational security measures designed to protect information against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security, so please avoid sending unnecessary sensitive personal information through website forms.

The public website uses Google Analytics 4 only after you select “Accept analytics”. If you consent, Google Analytics may use cookies and process information about pages viewed, approximate location, device and browser characteristics, referral source and interactions so that Solara can understand website use and improve property journeys.

Advertising storage, advertising personalisation and Google Signals are disabled in this implementation. Analytics remains off if you reject it. You can change or withdraw your choice at any time using “Analytics preferences” in the website footer; withdrawing consent also removes accessible Google Analytics cookies for this site.

The public site also loads the Solara-authorised Tawk.to chat widget so visitors can contact the team through the on-site conversation service. Tawk.to may process chat content, contact details supplied in chat, device information and chat-related cookies in order to operate that service. Essential technical cookies may still be used to support secure sign-in and Solara’s private owner workspace. These are separate from optional analytics and are required for the requested authenticated service.

Depending on the circumstances, you can ask us to access, correct, erase, restrict or receive a portable copy of your personal information. You can object to processing based on legitimate interests and withdraw consent where processing is based on consent.

Contact info@solarapg.com with “Privacy request” in the subject line. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your information.

We may update this privacy notice to reflect changes to our services, technology or legal obligations. The current version will always be published here with its revision date. If a change materially affects how we use your information, we will take appropriate steps to notify you.